PBX Services

The Signal component automatically stats the service application when you call your own account. The same application is started if you dial any *NN number, where NN is any 2-digit number.

The service application checks how it was invoked. If it was launched to serve a *NN call, it uses NN as the function code. Otherwise, it presents the functions menu and asks you to enter the function code.

You can invoke the service application by calling your Account from any device and using the voicemail application Access PIN feature.

You can invoke the service application by using the Auto-Attendant application Service Access feature.

Service Access PIN

Enter a number into this field. You will use this number (PIN) to access your Account services when connecting to the system from devices not registered under your name.

Conference PIN

Enter a number into this field. You will provide this number (PIN) to the individuals who should have access to your Personal Conferencing facility.

The service application allows you to check the content of your Account mailboxes (folders).
By default, the application provides access to your Inbox mailbox.

You can bypass the mail service menu and connect to you Inbox mailbox directly by dialing *51.

Follow the Mailbox Management menu to listen to your messages, to mark your messages as read, to mark your messages for deletion, and to forward your messages to other extensions.

The voicemail application checks if your Account File Storage contains a mailprompt.wav file. If this file can be read, it is used as your voicemail greeting, otherwise the standard greeting is played.

You can create, modify, or remove your personal greeting using any of the File Storage modification methods - FTP, WebUser Interface, etc.

You can create, modify, or remove your personal greeting by starting your service application and selecting the Greeting Modification option.

Dial *53 or connect to your service application and enter the 53 code to edit your custom greetings.
The application will ask you to enter a PIN - select any number you want (up to 20 digits). Then the application will allow you to record, rewrite or remove the custom greeting associated with that PIN.

Custom Greetings are stored in your File Storage as private/greetings/NNNNNNN.wav files, where NNNNNNN is the greeting PIN.

You can also create, modify, or remove your custom greetings using any of the File Storage modification methods - FTP, WebUser Interface, etc.

You may want to use any device to pick up your parked call. Dial your own number to connect to your voicemail application and use the Access PIN feature to access your service application.
Then enter the 57 code to pick up the call.

You can park several calls at the same time. When you pick up the parked calls, they are retrieved in the same order they were parked.

You may want not to send music-on-hold to a parked call (for example, when you park a conference call with active participants). Blind-transfer a call to the the *56 number for "silent parking".

If you dial the *55 or *56 number, your own call will be parked.
You can use your other device to pick up this call, establishing a call between your own devices.

A "parked peer" can press the # button to disconnect.

If you have just missed a call and the call is being answered with the voicemail application, you can pick up that call while the caller is leaving you a message.

Dial *59 or connect to your service application and enter the 59 code to pick up a missed call.

Use the WebUser Interface to set the Conference PIN. Send this PIN to the parties you want to have a conference with.

Dial *61 or connect to your service application and enter the 61 code to activate your personal conference. Now you are the Conference Host.

Other participants can dial into your Account to connect to your voicemail application and select the Conference option. If they enter the correct Conference PIN, they will be joining your conference.

If you try to start your conference when it is already active (you have started it using some other device), you will be joining the conference as a participant.

Dial *65 or connect to your service application and enter the 65 code to "clear" your personal conference. You can now start a new conference, even if there is an active conference in progress.

Dial *40 or connect to your service application and enter the 40 code, and enter the number you want to call. The system will dial that number on your behalf (on behalf of your Account).

You can use the system to help you quickly dial the most often used addresses and/or phone numbers.
Use the WebUser Interface to specify up to 9 speed-dial numbers. Each number is associated with the speed-dial digit code (1, 2, ... 9).

Dial *4N or connect to your service application and enter the 4N code, where N is the speed-dial digit code. The system will dial that number on behalf of your Account.

Use the WebUser Interface to specify a simplifed "Divert" Rule.
You can enable or disable that Rule using your phone:
Dial *71 or connect to your service application and enter the 71 code enable the Divert Rule.
Dial *72 or enter the enter the 72 code to disable the Divert Rule.

When making calls to PSTN, you may want to block your system from sending your phone number information to the called party.
Use the WebUser Interface to control the Call ID Blocking setting.

You can also control that setting using your phone:
Dial *77 or connect to your service application and enter the 77 code to block Call ID sending.
Dial *78 or enter the enter the 78 code to unblock Call ID sending.